These Zaps can help offset any ambiguity. A lot of the time, requests get dropped casually in Slack and only consist of a sentence or two. Of course, not every team member has the time to sit down and create something from scratch, even if they have company templates at their disposal. For me, that means having a detailed project brief, a set template or wireframe for the content, and even additional context as to where a specific task sits within the wider project. If you're anything like me, you like being fully prepared for any task or project request that gets thrown your way. Finally, these Zaps will add a note to the Jira ticket or Intercom user with that information.īuild detailed project briefs and templates Then, Chatbase can either draft a response, add context to the issue, or even suggest an initial solution based on its sources. Chatbase will be able to scan that information much faster than a human can, then automation can send its proposed solution (or step-by-step instructions) to your support team immediately.įor example, every time you receive a new ticket in Jira or add a specific tag to a user in Intercom, these Zaps will send that information straight to Chatbase. Let's say you've given your chatbot lots of developer documentation and troubleshooting guides as sources. Again, this is where Chatbase's training capabilities come in handy. Yet sometimes, support teams might not get enough information or context to know where to begin. Get assistance with support tickets and customer issuesĭealing with support tickets qquickly is a major part of handling-and exceeding-customer expectations.

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